At RoyalBet, your privacy is not merely a legal obligation — it is our genuine commitment. Find out exactly how your personal data is collected, used, and protected every time you are on our platform.
All data transmitted between your device and RoyalBet's servers is protected with banking-grade 256-bit SSL encryption. No third party can intercept or read your information while in transit.
Your personal data is stored on servers protected by multi-layered firewalls, strict access controls, and 24/7 monitoring. Only authorised personnel may access user information, and every access is recorded.
You have the full right to access, correct, or request deletion of your personal data at any time. Requests are processed within 30 working days without any unnecessary questions.
RoyalBet has never and will never sell, rent, or share your personal data with third-party advertisers or data brokers. Your data is used solely to improve your experience on our platform.
RoyalBet's security system monitors any unusual activity in real time. Should an unauthorised access attempt occur, you will be notified immediately and your account will be automatically protected.
RoyalBet fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA). We ensure that all our data collection and processing practices align with applicable local legal requirements.
Important Note: This Privacy Policy forms part of your agreement with RoyalBet. By using our platform, you agree to the terms stated herein. Please read carefully before registering an account.
RoyalBet is an online gaming platform committed to protecting the privacy and personal data security of every user. This Privacy Policy explains in detail how we collect, process, store, and protect your personal information when you use the RoyalBet website and services at royalbet.cx.
We understand that trust is the foundation of the relationship between a platform and its users. We do not take this responsibility lightly. Every decision involving user data is made with a single priority — protecting your privacy while ensuring a smooth, secure, and enjoyable gaming experience.
This policy applies to all RoyalBet users who access the platform via any device, including personal computers, smartphones, and tablets. It also applies to anyone who merely browses our website without registering an account.
Jurisdiction: This Privacy Policy is drafted in compliance with the requirements of Malaysia Personal Data Protection Act 2010 (PDPA). Any privacy-related disputes will be resolved in accordance with applicable Malaysian law.
RoyalBet only collects data that is strictly necessary to provide our services, comply with legal obligations, and improve the user experience. The following are the categories of data we collect:
When you create a RoyalBet account, we collect basic information required for identity verification and account management:
To enable deposit and withdrawal transactions, we collect:
Financial Security: RoyalBet does not store full credit or debit card numbers. All financial transactions are processed through trusted payment providers that meet PCI DSS security standards.
Automatically when you use our platform, we collect:
As a responsible platform, we may request additional documents for Know Your Customer (KYC) purposes — such as a copy of your identification card, passport, utility bill, or bank statement — to verify your identity and address.
The data we collect is used solely for legitimate purposes and to enhance your experience at RoyalBet. We do not use your data for unrelated purposes without your consent.
| Purpose of Use | Data Type | Legal Basis |
|---|---|---|
| Account management & verification | Registration details, KYC | Contract performance |
| Deposit & withdrawal processing | Financial information | Contract performance |
| AML compliance & fraud prevention | All categories | Legal obligation |
| Service & support communications | Email, phone number | Legitimate interest |
| Marketing & promotions (with consent) | Email, game preferences | Your consent |
| Platform enhancement & analytics | Usage data, logs | Legitimate interest |
| Responsible gaming | Gaming patterns, history | Legal obligation |
For marketing communications, you may withdraw your consent at any time through your account settings or by contacting our support team. Withdrawing marketing consent will not affect the core services you receive.
RoyalBet does not sell, rent, or share your personal data with third parties for their own marketing purposes. However, there are certain situations where data sharing is necessary to operate our platform:
We work with selected service providers who help operate royalbet. They may only access data necessary for their specific tasks and are bound by strict confidentiality agreements:
RoyalBet will disclose user data to government authorities or law enforcement agencies where required by a valid court order, regulatory directive, or for fraud prevention and anti-money laundering purposes.
Our Commitment: Every third-party service provider we engage has undergone rigorous security assessments and signed a Data Processing Agreement binding them to the same high protection standards as RoyalBet.
RoyalBet uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can manage cookie settings through your web browser. Most browsers allow you to block or delete cookies, though this may affect certain features on the RoyalBet platform. Necessary cookies cannot be disabled as they are critical to your account security.
RoyalBet does not use cross-site tracking technology or behavioural advertising. Our cookies operate exclusively within the RoyalBet platform ecosystem.
Protecting your data is royalbet's top priority. We continuously invest in the latest security infrastructure to ensure your information is always safeguarded.
The security measures we implement include:
In the Event of a Data Breach: If royalbet detects any data security breach that may affect you, we will notify you within 72 hours after detection, in line with industry best practices for data protection.
Under Malaysia's PDPA and international data protection best practices, you have the following rights regarding your personal data held by RoyalBet:
Request a copy of all personal data we hold about you.
Correct inaccurate or incomplete personal data.
Request the deletion of your data, subject to legal retention obligations.
Object to the processing of your data for marketing purposes or based on legitimate interest.
Receive your data in a structured, machine-readable format.
Request a restriction on data processing while an investigation or dispute is ongoing.
To exercise any of the above rights, please contact our data protection team via email at [email protected] or via live chat 24/7. We will process your request within 30 working days. In complex cases, this period may be extended up to 60 days with appropriate notice to you.
RoyalBet does not retain your personal data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:
Once the retention period expires, your data will be securely deleted using non-recoverable deletion methods, or permanently anonymised for statistical purposes only.
Some RoyalBet operations involve transferring data to servers that may be located outside Malaysia. This includes cloud infrastructure and international service providers that help us operate the platform globally.
Every cross-border data transfer we conduct meets the following conditions:
You may contact us for more information about the protection mechanisms applicable to any international data transfers involving your data.
The RoyalBet platform is strictly for individuals aged 18 and above. We do not intentionally collect or process personal data of individuals under the age of 18.
If we determine that personal data of a minor has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question. Parents or guardians who become aware that their child has registered on our platform are requested to contact our support team immediately.
Age Limit: Registration and use of the RoyalBet platform is strictly prohibited for individuals under 18 years of age. Age verification is conducted systematically during the KYC process. Any violation will result in immediate account closure.
RoyalBet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operations, legal requirements, or industry practices. Each new version will display the latest amendment date at the top of this page.
For significant amendments that may directly affect your privacy rights, we will:
Your continued use of the RoyalBet platform after any amendments take effect will be considered your acceptance of the updated terms. We encourage you to review this page periodically.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us:
If you are not satisfied with our response to your privacy complaint, you have the right to escalate the matter to Malaysia Personal Data Protection Department which is the regulatory body under the Ministry of Communications and Digital.
Bahasa Malaysia Support: All privacy and data protection communications can be conducted entirely in Bahasa Malaysia. Our team understands your needs and is ready to assist without any language barrier.